FAQ
CUSTOMER SERVICE EMAIL INFO@TWOCROWCOLLECTIVE.COM
How long does it take to receive my order?
Our estimated turn-around time is 7-10 business days to get orders packed and shipped out from your day of purchase. Once in the carriers hands, actual travel time takes from 2-7 business days depending on your location. In total, most orders arrive within two weeks.
Do you ship outside the United States?
Unfortunately we do NOT ship outside the US at the moment. Please join our mailing list for updates on this! We are working hard to make these available elsewhere!
How does your sizing run?
It depends on the product, but we have new updated sizing guides on every single product right below the cost of the item that looks like this:
I received a damaged/incorrect item. What should I do?
If you received an incorrect or damaged item, or if you’re missing an item, contact our customer service team at info@twocrowcollective.com within 3 business days of receipt for further assistance. If damaged or incorrect, providing photos of the item(s) you received as proof, greatly helps our customer service team with assistance.
Do you offer refunds?
We understand that ordering online can be difficult. If you are not 100% satisfied with your purchase, you can return the product within 30 days of purchase and get a refund or exchange the product for another one.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
Sticker orders are non-refundable
Contact info@twocrowcollective.com for exchange help.
Who pays for shipping on items for return?
For returns that are customer-initiated, we’ll provide you with a prepaid return label which will be deducted from your total refund amount.
For returns due to incorrect or damaged items, we’ll provide the return label free of charge. Please email our customer service team at info@twocrowcollective.com if you have any questions and we will assist you in whatever way possible!
*Please note that the items must be unworn and unwashed, with the tags still intact.. If signs of wash or wear are visible or the tag is removed, we cannot accept the returned item.
How can I have my picture featured on your Social Media Pages?
Seeing our gear on happy customers is one of our favorite things here at Two Crow. After you receive your items, you'll get an email to write a review and upload a picture - we look at these amazing reviews often and pick the best pictures to use on our socials! Alternatively, If you email info@twocrowcollective.com or Tag us on our Tiktok/Facebook/Instagram pages & we will absolutely share them to our socials!
Any other questions? - email info@twocrowcolletive.com