Shipping

SHIPPING TIMELINE:
We are a very small fulfillment team, so please be patient after ordering! Our estimated  turn-around time is 2-3 weeks to get orders packed and shipped out from your day of purchase. We do not ship out on Saturdays or Sundays. All of our inventory is stocked and pre-printed except for custom requests, which may take 2-4 weeks to print & ship out. Once in the hands of USPS: actual shipping may take anywhere from 2-7 business days depending on your location 

When we create a label, your order still needs to be collected and scanned by the carrier to get into their system. It can take 24-48 hours for carriers to update tracking.

Please use an active email address at checkout so you can receive updates regarding your order. Also, please check your spam/junk folder, you may have an email sitting & waiting from us.

HOW CAN I CONTACT YOU ABOUT MY ORDER? 
Our customer service email is info@twocrowcollective.com

HOW CAN I TRACK MY ORDER?
You will receive an email upon creation of the shipping label, which means your order is packed up & headed to the post office!

**please check your spam folder if you did not receive an email.

CAN I RETURN OR EXCHANGE AN ITEM?
YES! Hassle-free returns! Please email info@twocrowcollective.com with your name, order #, and reason for exchanging.

If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

I'M OUTSIDE OF THE UNITED STATES, CAN I ORDER?
Unfortunately, not at the moment. We are researching the best way to get our lovely apparel World-Wide, but currently we only ship throughout the United States. Please join our email list if you'd like updates on when we start international availability!