Shipping

SHIPPING TIMELINE:
We are a very small fulfillment team, so please be patient after ordering! Our estimated  turn-around time is 7-10 business days to get orders packed and shipped out from your day of purchase. We do not ship out on Saturdays or Sundays. All of our inventory is stocked and pre-printed except for custom requests, which may take 2-4 weeks to print & ship out. Once in the hands of USPS: actual shipping may take anywhere from 2-7 business days depending on your location 

When we create a label, your order still needs to be collected and scanned by the carrier to get into their system. It can take 25-48 hours for carriers to update tracking.

Please use an active email address at checkout so you can receive updates regarding your order. Also, please check your spam/junk folder, you may have an email sitting & waiting from us.

HOW CAN I CONTACT YOU ABOUT MY ORDER? 
Our customer service email is info@twocrowcollective.com

HOW CAN I TRACK MY ORDER?
You will receive an email upon creation of the shipping label, which means your order is packed up & headed to the post office!

**please check your spam folder if you did not receive an email.

CAN I RETURN OR EXCHANGE AN ITEM?
YES! Hassle-free returns! Please email info@twocrowcollective.com with your name, order #, and reason for exchanging.

If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

I'M OUTSIDE OF THE UNITED STATES, CAN I ORDER?
Unfortunately, not at the moment. We are researching the best way to get our lovely apparel World-Wide, but currently we only ship throughout the United States. Please join our email list if you'd like updates on when we start international availability!